Information Center

Coronavirus (COVID-19) Updates

June 22, 2020

We have a few new safety procedures in place if you come inside our lobbies:

  • Increased cleaning and sanitization efforts.

  • Reminding and reinforcing illness-prevention habits for our staff.

  • Signage for customers not to enter the bank if they feel sick and/or been exposed to COVID-19.

  • Limiting the number of customers in our lobbies to a safe capacity.

  • We ask that you make appointments for new account openings and loan closings, when possible.

  • Hand sanitizer stations are located in the front entry for you to use as you enter and leave.

  • Plexiglass germ guards installed on the teller line to protect customers and staff. 

  • Distance markers have been placed on floors as a reminder to maintain 6 feet of social distance, when possible.

  • Protective face coverings are not required at this time. Staff members may ask you to temporarily remove mask to verify your identity.

  • Hand shaking, as a social greeting, will be temporarily discontinued.

  • We continue to encourage customers to use online banking, mobile banking/mobile deposit, drive-up, night depository, telebank, phone/email, and ATMs.

June 10, 2020

Go to http://www.ftc.gov/coronavirus/scams-consumer-advice for FTC warning on avoiding coronavirus scams.

April 15, 2020

Go to www.irs.gov/coronavirus/economic-impact-payments to track the status of your economic impact payments or enter payment information.

April 2, 2020

IRS issues warning about Coronavirus-related scams; watch out for schemes tied to economic impact payments. Learn More

April 1, 2020

Small Businesses impacted by coronavirus (COVID-19) can get information on Tax Relief or an Economic Injury Disaster Loan from the SBA by visiting disasterloan.sba.gov.

March 30, 2020

In response to the coronavirus (COVID-19), Pinnacle Bank is making some changes to keep our staff safe while still being able to meet the needs of our customers. In an effort to stop the spread of the virus, employees may be working remotely from home or on a rotating staff schedule. Our lobbies are will remain closed at this time. While we are trying to keep up with business demands; there may be some delays. Thank you for your patience during this unique time and thank you for doing business with Pinnacle Bank.

March 25, 2020

Small Businesses impacted by coronavirus (COVID-19) can get information on financial assistance by visiting www.iowabusinessrecovery.com for information on a grant (application due March 31) and Tax Relief or an Economic Injury Disaster Loan from the SBA by visiting disasterloan.sba.gov.

March 17, 2020

At this time of uncertainty, surrounding the coronavirus (COVID-19), we want to assure our customers, staff, and the general public that we are being proactive about the health and well-being of our communities. Pinnacle Bank has policies in place to ensure the safety of our customers and staff members, in the instance of a pandemic. We are monitoring the situation and following recommendations from the Centers of Disease Control (CDC). In order to find the most up-to-date information on the coronavirus visit www.cdc.gov.
Pinnacle Bank is taking the following steps to protect our customers and staff:

  • Increasing cleaning and sanitization efforts in our locations;
  • Reminding and reinforcing illness-prevention habits for our staff;
  • Keeping banking services available to customers;
  • Monitoring the updates related to the virus;
  • Meeting as needed to make any necessary adjustments to our plan.

For the health and safety of our customers and staff, we will be closing both bank lobbies on Wednesday, March 18th until further notice. The Drive-up will remain open normal business hours for the foreseeable future. We will be fully functioning for loans, safe deposit boxes, etc. by appointment only. We are taking precautions to try and reduce your exposure to any potential illnesses when visiting our bank. We offer several products that can help you access your banking while not having to come into the bank.

  • Online Banking
  • Mobile Banking/Mobile Deposit
  • Drive-up
  • ATMs
  • Night Depository
  • Telebank
  • Phone/Email

Pinnacle Bank is committed to keeping you informed while continuing to meet your financial needs. Adjusting to this evolving situation swiftly and thoroughly is our top priority. Check our website for any potential updates. Please stay safe and healthy.

March 13, 2020

At this time of uncertainty, surrounding the coronavirus (COVID-19), we want to assure our customers, staff, and the general public that we are being proactive about the health and well-being of our communities. Pinnacle Bank has policies in place to ensure the safety of our customers and staff members, in the instance of a pandemic. We are monitoring the situation and following recommendations from the Centers of Disease Control (CDC). In order to find the most up-to-date information on the coronavirus visit www.cdc.gov.
Pinnacle Bank is taking the following steps to protect our customers and staff:

  • Increasing cleaning and sanitization efforts in our locations;
  • Reminding and reinforcing illness-prevention habits for our staff;
  • Keeping our staff, locations, and services available to customers;
  • Monitoring the updates related to the virus;
  • Meeting as needed to make any necessary adjustments to our plan.

At this time, we are confident that we can continue normal banking operations at both locations. We are taking precautions to try and reduce your exposure to any potential illnesses when visiting our bank. We understand that you may prefer to limit your contact with others during this time. We offer several products that can help you access your banking while not having to come to the bank physically.

  • Online Banking
  • Mobile Banking/Mobile Deposit
  • Drive-up
  • ATMs
  • Night Depository
  • Telebank
  • Phone/Email

Pinnacle Bank is committed to keeping you informed while continuing to meet your financial needs. Adjusting to this evolving situation swiftly and thoroughly is our top priority. Check our website for any potential updates. Please stay safe and healthy.